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FAQ

THE MOST COMMON QUESTIONS

  • What materials are used in your jewelry?
    We use a variety of materials in our jewelry, including natural stones, , and high-quality string and cord.
  • How can I contact customer service if I have a question or issue?
    You can contact us through our website's Contact Us page, email, or social media accounts. We strive to respond to all inquiries within 24-48 hours.
  • Do you have a physical store location?
    No, we are an online store only.
  • How long does shipping take?
    Shipping times can vary depending on your location and the shipping method you choose, but typically our orders are shipped within 1-2 business days and arrive within 3-7 business days.
  • How do I determine my bracelet size?
    To determine your bracelet size, measure your wrist with a tape measure or a piece of string.
  • Can I wear my bracelet in water?
    Avoid wearing your bracelet in the shower, bath, or pool, as water can damage the stones and the string that holds them together.
  • Can I track my order?
    Yes, we provide tracking information for all orders so you can track your package from our store to your doorstep.
  • Do you offer custom orders?
    Yes, we offer custom orders. Please contact us to discuss your specific needs and we will do our best to accommodate your request.
  • Can I wear my bracelet with other jewelry pieces?
    Yes, our bracelets are designed to be layered and mixed with other jewelry pieces for a unique and personalized look
  • Do you offer wholesale pricing for bulk orders?
    Yes, we offer wholesale pricing for bulk orders. Please contact us to discuss your specific needs.
  • What is your return policy?
    We offer a 14-day return policy for unused and undamaged items with tags and packaging intact. Please see our Returns & Exchanges page for more information.
  • How often should I clean my jewelry?
    The frequency of cleaning your jewelry depends on how often you wear it. We recommend cleaning your jewelry every few weeks with a soft cloth to keep it looking its best
  • What is the shipping time for orders from Europe?
    After the order is placed, it will be shipped within 3 working days at the latest. It will arrive in 1-3 days by Fedex Ups or Dhl express depending on your address.
  • When will my order be given to cargo ?
    It will be shipped within 3 working days at the latest after the order is placed. On some holidays and official days, the process may take longer.
  • What is the shipping time for orders from the USA?
    After the order is placed, it will be shipped within 3 working days at the latest. It will arrive in 3-5 days by Fedex Ups or Dhl express depending on your address.
  • Is there any maintenance I can do for my natural stone bracelet?
    Yes, there are a few simple steps you can take to maintain your natural stone bracelet and keep it looking its best: Keep it dry: Avoid wearing your bracelet in the shower, bath, or pool, as water can damage the stones and the string that holds them together. Avoid chemicals: Keep your bracelet away from chemicals such as perfume, hairspray, and lotion, as they can damage the stones and the string. Store it properly: When you're not wearing your bracelet, store it in a dry, cool place away from direct sunlight to prevent discoloration and damage. Clean it gently: To clean your bracelet, gently wipe it with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials, as they can damage the stones. By following these simple steps, you can help your natural stone bracelet last for years to come
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